At Got Luxury, customer satisfaction is our top priority. We stand behind the quality of our Necklace products. If you are not completely satisfied with your purchase, we offer a straightforward, 30-day return policy.
30-Day Return Window
You have 30 calendar days from the date your order is delivered to request and initiate a return. Requests submitted after 30 days cannot be accepted.
Return Conditions & Eligibility
To be eligible for a return, the item must comply with the following criteria:
- The Necklace must be in its original, unworn, undamaged, and unaltered condition.
- The item must be returned in its original packaging, complete with all jewelry tags, inserts, and accessories.
- A valid order number or receipt from Got Luxury is required for all returns.
Restocking Fee
- Restocking Fee: $0.00 (Zero). Got Luxury does not charge any restocking fees, inspection fees, or return administrative charges.
Return Shipping Costs
- Defective, Damaged, or Incorrect Items (Store Fault): If you receive a damaged, defective, or incorrect product, Got Luxury will bear 100% of the return shipping costs. We will email you a prepaid, downloadable return shipping label free of charge.
- Customer Remorse / Change of Mind: If you decide to return an item because you changed your mind, selected the wrong style, or no longer want the product, you will be responsible for the actual return shipping postage. We do not deduct any additional handling fees beyond the actual shipping cost.
How to Initiate a Return
- Contact Us: Email our support team at support@gotluxury.shop with your order number, reason for return, and clear photographs if the item is defective or damaged.
- Receive Return Authorization: Our team will review your request within 24 hours and provide an authorization along with detailed return packaging instructions.
- Ship the Item: Securely pack the item in its original packaging and mail it to our verified returns facility:
Got Luxury Returns Department
1701 Tracy Miller Ln
Cedar Park, TX 78613, USA
Inspection & Refund Processing
- Inspection: Once your return is received at our facility, our quality control team will inspect the item within 2 business days.
- Refund Approval: Upon successful inspection, your refund will be processed within 2 business days.
- Refund Method: Refunds are automatically credited back to your original payment method (via Stripe). Depending on your card issuer or bank, the funds typically reflect on your bank statement within 3 to 5 business days.
Exchanges
If you wish to exchange an item for a different Necklace model, please follow the standard return procedure. Once your return is approved, you can place a new order on our website.
Contact Information
- Store Name: Got Luxury
- Website: https://gotluxury.shop
- Physical Address: 1701 Tracy Miller Ln, Cedar Park, TX 78613, USA
- Email: support@gotluxury.shop
- Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (CST)